I was told that on the first day of work the person who sold me the tile wold walk through the job with the foreman and myself so we were all on the same page before the job started. This did not happen. On the last day of the job the men put down the baseboard and didn't finish the line where the boards meet. I would have not known this since they put furniture in front of this, however we moved the furniture and saw it. Called the company but they didn't want to come our right away because they were on another job. They couldn't have sent a man over quickly for a 30 minute job? Instead they wanted to hold up my returning the china hutch and not being able to get back to my life. I went with this company because he said little things matter. He would fix my threshold which I didn't even think about until he said it. Did he do it.... no. Now I think about it everyday. I went with this company because they said they would re-grout my floor and kitchen counter. (Which was really important to me) Did they do it? Each time I asked about doing it they kept saying yea we will do it later. Did they do it. Yea, some of it. I keep finding little places they didn't bother with. So yes the floor they did was great. Don't expect anything else.
Debbie Long
My wife and I had our luxury vinyl plank floor installed in our house by Floor Coverings International Rancho Cucamonga. This was a large job (more than 1100 sq. ft.), and one of the criteria for hiring them was it was essential that the floor be installed before Thanksgiving. Not only did Danny and Patty meet their personal commitment to do so for us, they moved up the original installation start date by 3 days, and completed the job in less time than originally estimated. I was present for most all of the installation from start to finish, and I watched as their crew took the utmost care to insure that every detail was covered. The installers involved us whenever a decision needed to be made as to how we wanted the floor to look when it was finished, and made certain that we were completely satisfied when the job was finished. Needless to say, the flooring came out beautiful, and we are extremely happy that we chose Floor Coverings International Rancho Cucamonga. We are very happy with not only the workmanship, but the professionalism and commitment from Floor Coverings International Rancho Cucamonga to make sure we were completely satisfied and got exactly the floor we wanted. From start to finish, working with Danny and Patty was a pleasure, and I would not hesitate to recommend them to anyone looking to have a new floor installed in their home
Don Engelauf
FCI did mu install. They showed up promptly every day ready to go. The crew was excellent one of the best I have ever worked with either commercially or in my residence. I would recommend them to anyone.
Thomas Richey
The willingness to get it done right, and on my schedule.. It is refreshing to find a company that cares.
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